Frequently Asked Questions
Everything you need to know about shopping with Ailes.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored fits to oversized silhouettes, we recommend checking the individual garment measurements listed in the description.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. To initiate a return or exchange, please visit our online Returns Portal and follow the step-by-step instructions.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
Are the materials used in Ailes garments sustainable?
Ailes is committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel. We are actively working toward 100% sustainable sourcing by 2025.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Ailes clothing?
To ensure the longevity of your pieces, we recommend following the specific care label inside each garment. Generally, we suggest washing on a cold cycle and laying flat to dry to preserve fabric integrity and color.